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1.Delivering Happiness: A Path to Profits, Passion, and Purpose Delivering Happiness: A Path to Profits, Passion, and Purpose
Author: Tony Hsieh

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2.Fish! A Remarkable Way to Boost Morale and Improve Results Fish! A Remarkable Way to Boost Morale and Improve Results
Authors: Stephen C. Lundin, Harry Paul, John Christensen

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3.Raving Fans: A Revolutionary Approach To Customer Service Raving Fans: A Revolutionary Approach To Customer Service
Authors: Ken Blanchard, Sheldon Bowles

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4.Consumer Behavior (9th Edition) (Mymarketinglab) Consumer Behavior (9th Edition) (Mymarketinglab)
Author: Michael R. Solomon

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5.Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty (J-B Lencioni Series) Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty (J-B Lencioni Series)
Author: Patrick Lencioni

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6.Consumer Behavior (10th Edition) Consumer Behavior (10th Edition)
Authors: Leon Schiffman, Leslie Kanuk

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7.UnMarketing: Stop Marketing. Start Engaging. UnMarketing: Stop Marketing. Start Engaging.
Author: Scott Stratten

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8.Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
Authors: Leonardo Inghilleri, Micah Solomon

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9.Consumer Behavior (9th Edition) Consumer Behavior (9th Edition)
Authors: Leon Schiffman, Leslie Kanuk

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10.Customer Service Skills for Success Customer Service Skills for Success
Author: Robert W Lucas

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